Apply to all Bookings covered by IATA & ATOL holders and financially protected by TTA (U6786) as shown overleaf.
1. RESERVING YOUR HOLIDAY
On receipt of your request and deposit we will confirm you booking and from that point cancellation charges will apply, and send you a confirmation with details of your arrangements within 4 to 6 hours. Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing at that time.
2. PRICE GUARANTEE
CHARTER FLIGHT ARRANGEMENTS: - The price shown on the confirmation invoice shall not be subject to any surcharges, unless there has been any change of tax and or levy the government or authority imposes thereafter.
SCHEDULED FLIGHT ARRANGEMENTS: - As scheduled airlines reserve the right to increase prices at any time, the price shown on the confirmation invoice will ONLY be guaranteed once full payments is received before the due date subject to any surcharge imposes by the airlines to meet any extra cost e. g. fuel surcharge . The payment of a deposit guarantees your seat, not the price. Moreover, the price guarantee does not extend to a ticket, which is booked for flights, scheduled more than one month later. In case of any mistake from our consultants' in quoting the price because of system error, the Company will advise the client of the situation and compensate £30 to £50 towards the actual price.
GOVERNMENT OR THIRD PARTY ACTION: - Our price Guarantee can not cover increases due to direct Government action e.g. the imposition of VAT or Passenger Levy.
3. MINOR CHANGES TO YOUR HOLIDAY
If we are obliged to make any minor change in the arrangements for your holiday we will inform you, as soon as possible.
4. MAJOR CHANGES TO YOUR HOLIDAY
If before you depart we have to make any major change to your holiday arrangements e.g. change of departure time of more than 12 hours, change of airport(but excluding changes between airports in London region, aircraft type airline) it will only be because we are forced to do so by circumstances usually beyond our control. In such an unlikely event we will inform you immediately and our objective will be to minimise your inconvenience. We will wherever possible offer you alternative arrangements as close as possible to your original choice. You will then have a choice of accepting, taking another available holiday of similar price or cancelling.
5. GROUP HOLIDAYS
Some of our holidays are based on minimum number of participants and in the unlikely event that these numbers are not reached we reserve our right to cancel the tour and refund all payments made. Prices are subject to increase if the group size is reduced.
Details of airlines, flight numbers/schedules and destination airport will be shown on your invoice/confirmation of flight. We regret, we are unable to guarantee specific aircraft types or airline.
The Company strongly recommend that the Client takes out an adequate insurance protection. The Client is herewith recommended to read the terms of any insurance, affected to satisfy themselves as to his/her requirement and or fitness of cover. The Company will be pleased to quote an insurance cover once they obtain one, based on information and or instruction of the client. Should insurance be declined you will be asked to sign an indemnity form.
8. MAKING A BOOKING
The person making the booking becomes responsible to the Company for the payment of total price of the arrangements for all passengers shown on the invoice.
No booking will be confirmed unless the required deposit has been received by The Company. The deposit amount will be 10% of the total cost of the ticket which is non refundable. It is your responsibility to pay the remaining balance on or before the due date mentioned on the booking confirmation and e-mail, failure to do so may result in cancellation of your reservation, change in flight schedule or increase in air fare( Fare difference will be added to the ticket cost).
10. CHANGING YOUR ARRANGEMENTS
If you wish to change any item – other than increasing the number of persons in your party – and providing we can accommodate the change, you will have to pay an administration charge, payable per person. These fees can vary greatly and will be advised at the time the changes are made. Changes must be confirmed to us in writing. From time to time we are required to collect additional taxes and surcharges. You will be informed of any such charges prior to ticket issue.
Should you or any member of your party be forced to cancel your holiday, we must be notified, in writing, by the person who made the booking and who is therefore responsible for the payment of the cancellation charges. You can cancel your booking up to 3 days after giving your deposit. If you have already made the full payment and the ticket was not issued then the deposit will be non refundable and the remaining amount will be refunded back to you after receiving the cancellation request in writing.
Please note deposits are not refundable.
CANCELLATION AFTER TICKET ISSUE: - will result in loss of 100% of total cost of all travel arrangements in most cases. Please consult your reservation adviser. Charter flights carry a 100% cancellation fee both before and after ticket issue.
If you have a problem during your holiday, it is a legal requirement that you inform the property owner/hotel management/our local agent who will endeavour to resolve the situation. If your complaint cannot be sorted out locally you must obtain written confirmation that the complaint was lodged. You must follow this up within 28days of your return home in writing to us with all the relevant details. If you fail to follow this procedure, it may make it impossible to investigate your complaint fully.
13. LEGAL JURISDICTION
We accept the jurisdiction of the Courts in any part of the UK in which the client is domiciled. For clients not domiciled in the UK the Court of England shall have sole jurisdiction.
Apply to all bookings covered by an IATA and ATOL Holders as shown overleaf.
Please read the following terms and conditions carefully as they apply to all bookings made. No variations shall be permitted unless agreed and confirmed in writing by a Director of the Company. A verbal variation will not be valid.
The Company act as agents only in transactions relating to flight, care hire, accommodation, package holidays etc. and booking of those facilities for you (the client) on behalf of the Supplier or Operator (the Principal). The Company is not the Principal and do not act as the Principal nor shall they be construed as being such by inference or otherwise. This confirmation does not constitute a contract. Your contract is with the Principal named overleaf. The Company is not liable for the Principals actions, failures or omissions.
No booking will be confirmed unless required deposit has been received by The Company. Principals reserve the right to increase prices up to the date on which they receive the balance. Payment of a deposit guarantees your seat, not the price.
Bookings made will be immediately subject to the Principal’s terms and conditions and The Company have no authority to vary them in the Client’s favour.
All amendments/cancellations will incur charges.
Please note that a telephone booking confirmation is as firmly confirmed as if it was made/confirmed in writing at that time.
The Company is committed to fulfil its Clients requirements to the best of its abilities and in the event of complaint, will pass such complaints to the Principal concerned on the Clients behalf as an agent only. The Company will not be able to guarantee that the Principal shall follow their correct course of actions.
The Company strongly recommend that the Client takes out adequate insurance cover whether or not it is a Principal’s condition of booking. The Client is herewith recommended to read the terms of any insurance effected to satisfy themselves as to the suitability and or fitness of cover. The Company will be pleased to quote you for an insurance cover they may obtain based on information and instruction. Should insurance be declined you will be asked to sign our indemnity form.
CONDITIONS APPLYING TO A AND B
Please remember that the person making the booking accepts ALL the booking conditions and is liable for the agreed fees/price, late payments or cancellation charges that arise on behalf of ALL the passengers in their party. In addition they are also responsible for checking the details of arrangement, including relevant documentation and to advise us immediately if there is anything missing and or inaccurate. The details overleaf are given in good faith, based on information we have received from the Principal at the time of booking. Should it transpire that any of these details differ you will be advised immediately.
You must pay the balance by the due date shown on the confirmation. Please note that for some telephone bookings full payment may be required IMMEDIATELY i.e. before you receive confirmation. If this applies you will be advised when the booking is made. It is very important that you pay balances when it is due as failure to do so may lead to the cancellation of your holiday and you will still be liable for the cancellation charges. Where an extra ‘’booking charge’’ applies this should be drawn to your attention or advised at the time of booking. All credit card payments are subject to a 3% charge on the price paid by it. However where cancellation can be avoided with the Principal a late payment of £30 will be applied to your balance. All payments made by cheque should be made payable to ‘Flights And Fly Ltd Trust Account’.
PASSPORT, VISA AND HEALTH REQUIREMENTS – You are responsible for the same and agree to provide true copies of the same when we request.
Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date position in good time before departure. We regret we can accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry passport, visa or other relevant documents as required by the airline, authority or country.
Health: Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. Health requirements for you holiday destination are outlined in the Department of Health leaflet entitled ‘’The Traveller’s Guide to Health’’ (T4), which is available by calling 0800 555 777. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip.
SPEACIAL REQUEST AND MEDICAL PROBLEMS
If you have any special requests, please advise us at time of booking. Although we will endeavour to pass any such request on to the relevant supplier, we regret we cannot guarantee that any such request will be met. Failure to meet any special requirement or request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your booked arrangements, you must advise us in writing at the time of booking by giving full details. If we feel unable to properly accommodate your particular needs, we reserve our right to decline/cancel your booking without any further liabilities.
When you book with us, you accept responsibility for any damage, injury and or loss caused by you and or by any member of your party either to you or and to any member of your party. Proper payment for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our opinion or in the opinion of any other person in authority you are behaving in such a way as to cause or to be like to cause distress, danger or annoyance and or stress or harassment to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In that situation any arrangement for you and or duty we owe towards you (including any return transport arrangements) will immediately cease and we will not be responsible for meeting any costs or expenses you may incur as a result, making any refund or paying compensation.
We accept no responsibility for and shall not be liable in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseeable circumstances beyond our control, such as war or threat of war, riot, civil strife, industrial dispute including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, cancellations of schedules by scheduled airlines.
You can check the current position on any country by telephoning the Foreign and Commonwealth Office’s Travel Advice Unit on 020 7238 4503.
RECONFIRMING RETURN/ONWARD FLIGHTS
It is your responsibility to ensure that you follow ALL REQUESTS, RECONFIRMATION INSTRUCTIONS which will be shown EITHER on the FRONT of this invoice and or on confirmation of booking for your travel and or in travel document /tickets etc.
The Company will not be liable for any additional costs due to your failure to reconfirm flights.
The address for all documentation will be one that is given at the time of booking. Documents will normally be dispatched or e-mailed to you within 5 days after we have received the full payment. N.B. For bookings made within 14 days of departure only cash payment will be accepted and your documents will be e-mailed to you or posted to you by 1st class delivery at your own risk. LATE BOOKIGNS may also require Registered/Courier delivery of documents in which case appropriate charges will apply, which we will advise at the time of booking and or at the appropriate time. If paying by debit/credit card, all the documentation will be posted to you on the card registered address. Third party payment will not be accepted. When you buy an ATOL protected flights from Flights And Fly Ltd you will receive a Confirmation Invoice from us (or via our authorized agent through which you booked) confirming your arrangements and your protection under Air Travel Organizer’s License holder and Travel Trust Association (TTA U6786). In the unlikely event of our insolvency, the CAA or TTA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk and TTA website at www.traveltrust.co.uk. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking.